Return and Refund Policy
Last Updated: 29/09/2024
Thank you for choosing SubscriptionIPTVUK.com. We are committed to providing high-quality IPTV services to our customers. This Return and Refund Policy outlines the conditions under which we offer refunds or accept returns.
1. Eligibility for Refunds
Due to the nature of digital services, refunds will only be issued under specific conditions outlined below:
- If the service is not delivered as described on our website or promotional materials.
- If technical issues persist and cannot be resolved by our support team within a reasonable timeframe.
- If you have been charged incorrectly or there has been a duplicate charge.
Refunds will not be provided for the following:
- Failure to use the service due to customer-side issues (e.g., internet connectivity problems, unsupported devices).
- Change of mind or dissatisfaction after the service has been fully accessed.
2. Timeframe for Refund Requests
Refund requests must be submitted within 7 days of your subscription purchase. Requests submitted after this period will not be considered.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected]
or through our contact form. - Provide the following information:
- Your name and account email.
- Proof of purchase (e.g., transaction ID or invoice).
- Detailed explanation of the issue.
Our team will review your request and respond within 3-5 business days.
4. Resolution Process
Once your refund request is approved, we will:
- Issue a refund to your original payment method.
- The refund process may take 5-10 business days to reflect in your account, depending on your payment provider.
If the refund request is declined, we will notify you with a detailed explanation.
5. Cancellation Policy
You may cancel your subscription at any time. However, please note the following:
- No refunds will be provided for unused time on your subscription after cancellation.
- Access to the service will remain active until the end of the current billing cycle.
6. Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us:
- Email: [email protected]
- Phone: +44 7441 348802
We aim to provide excellent customer support and will work with you to resolve any concerns.